Robert Desprez Communications

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RoboHelp 2015 Provides Users with More Control

[…]and explain the fea­ture as it’s not com­mon on web sites. Will users under­stand what to tog­gle? Tech­ni­cal writ­ers will cre­ate the fil­ters. Will users always under­stand the fil­ters that writ­ers cre­ate? There may be times when users pick the wrong fil­ters, lead­ing to mis­lead­ing and con­fus­ing infor­ma­tion. In addi­tion, when […]
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Managing Technical Documentation Review Cycles in Confluence

[…]unpre­dictable (for exam­ple, clos­ing unex­pect­ed­ly). It also does not allow users to search for words or phras­es, unlike Adobe Acro­bat Read­er or Adobe Acro­bat Professional. Con­flu­ence offers mul­ti­ple ways for you to gath­er feed­back from Sub­ject Mat­ter […]
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Adding Conditions to Microcontent in MadCap Flare 2020

[…]in Flare include build­ing FAQs, work­ing with chat­bots, and adding micro­con­tent to search results. In this blog post, I explain how to add micro­con­tent in Mad­Cap Flare 2020 to your online help search results. What does microcontent look like? If you search for cer­tain terms, such as “con­di­tions” in Mad­Cap Flare’s online […]
Read more » Adding Conditions to Microcontent in MadCap Flare 2020

Why I do not love Twitter

[…]to make a deci­sion often make poor­er choic­es. Researchers found that peo­ple exposed to too much infor­ma­tion “reach cog­ni­tive and infor­ma­tion overload…They start mak­ing stu­pid mis­takes and bad choic­es because the brain region respon­si­ble for smart deci­sion mak­ing has essen­tial­ly left the premises.” Sec­ond, the stream of Tweets is relent­less. Accord­ing […]

WEB ANALYTICS FOR TECHNICAL COMMUNICATORS

[…]con­tent, what con­tent is well used, or downloaded. Web ana­lyt­ics soft­ware can help. With free tools like Google Ana­lyt­ics, one can quick­ly dis­cov­er the most fre­quent­ly accessed doc­u­ments or web pages, where users are locat­ed (i.e. what coun­try they live in), how long they spend review­ing web pages, the num­ber […]

GOOD PRACTICES FOR CREATING ONLINE HELP FOR MOBILE DEVICES

[…]there is not one stan­dard screen size (this reminds me of the brows­er wars from years ago). To com­pli­cate mat­ters, some phones can change ori­en­ta­tion and users expect the web site to resize accordingly. Simplify navigation Reduce the num­ber of cat­e­gories and lev­els of nav­i­ga­tion, and rearrange con­tent based on […]
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COULD TECHNICAL WRITING BE PERFORMED BY SOFTWARE?

[…]sports sta­tis­tics, com­pa­ny finan­cial reports, and hous­ing starts, and turns them into news­pa­per articles. The code is the work of Nar­ra­tive Sci­ence, offer­ing proof of the progress of arti­fi­cial intelligence—the abil­i­ty of com­put­ers to mim­ic human reasoning. The New York Times wrote about the com­pa­ny this month: “For years, pro­gram­mers […]
Read more » COULD TECHNICAL WRITING BE PERFORMED BY SOFTWARE?

Controlling page breaks in an EPUB file

[…]you make changes to the CSS, re-zip the EPUB project, rename so it uses an .epub exten­sion, and test it on all the dif­fer­ent e‑readers that your users may be using. I’ve installed Adobe Dig­i­tal Edi­tions on my com­put­er and iBooks for the iPhone and iPad. Dif­fer­ent e‑readers may ren­der […]

FrameMaker comes full circle with version 12

[…]the user is faced with two respect­ed but old and bloat­ed soft­ware pro­grams that are forced to com­mu­ni­cate for the first time. The com­mu­ni­ca­tion worked but it was­n’t ide­al. For exam­ple, when I linked the help files in Robo­Help to the orig­i­nal FrameMak­er files, the updat­ing process was slow and some­times […]

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About Me

Robert Desprez I have worked as a Vancouver technical writer for more than 20 years, working at Kodak, Boeing, Teck Resources, and FortisBC. In addition, I have worked as a writing instructor at Simon Fraser University in Vancouver.

Contact Me

Robert Desprez Com­mu­ni­ca­tions Inc.
North Van­cou­ver, British Columbia
Canada
Phone: 604–836-4290