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More reasons to limit your computer time

June 2, 2012 by RDesprez 5 Comments

Most of know that sit­ting in front of a com­put­er for pro­longed peri­ods is bad for your body. A new book titled Your Brain on Nature argues that com­put­ers may also be low­er­ing our IQ, mak­ing us less empa­thet­ic, and more narcissistic.

Authors Eva Sel­hub and Alan C. Logan argue the following:

  • IQ may be low­er­ing. James Fly­nn dis­cov­ered that IQ rates were increas­ing about three to five IQ points per decade in the 20th cen­tu­ry, due to bet­ter nutri­tion, school­ing, health care, and oth­er social fac­tors. Unfor­tu­nate­ly, accord­ing to Sel­hub and Logan, stud­ies from dif­fer­ent devel­oped nations have report­ed a decline in IQ start­ing in the late 1990s. With the explo­sion of all things wireless—smartphones, com­put­ers, tablets, and video consoles—we’re inun­dat­ed and dis­tract­ed to the point that it affects our abil­i­ty to com­pre­hend infor­ma­tion. Here’s an excerpt from the book: “In the course of a 40-minute study peri­od, a sim­ple tex­ting exchange (less than three min­utes) will slash a student’s word recall in half.” Anoth­er exam­ple: a sin­gle e‑mail inter­rup­tion will con­sume about 24 min­utes for the aver­age worker.
  • Nar­cis­sism is sky­rock­et­ing. A recent study com­pares nar­cis­sis­tic atti­tudes in stu­dents between 2009 and 1994. Based on the answers the stu­dents pro­vid­ed, 89 per­cent more stu­dents appear to be more nar­cis­sis­tic than in 1994. High lev­els of nar­cis­sism appear to be cor­re­lat­ed with fre­quent dai­ly vis­i­tors to Face­book. Nar­cis­sism is a psy­cho­log­i­cal con­di­tion char­ac­ter­ized by an inflat­ed sense of self-worth and decreased empathy.
  • Empa­thy rates are decreas­ing. Many of us in North Amer­i­ca are using social media to con­nect with co-work­ers and friends. Yet for all this online con­nect­ed­ness, we’re appar­ent­ly not any more car­ing. In one study, the authors cite that “scores of empa­thet­ic concern…have dropped 49 per­cent since 1980.”
  • More screen time may lead to high­er rates of death. In a 2011 study of more than 4,500 adults fol­lowed over sev­er­al years, total screen time was asso­ci­at­ed with a 52 per­cent high­er risk of death.

Talk about a wake up call. I fre­quent­ly spend more than eight hours per day in front of a com­put­er. To mit­i­gate this seden­tary time, I try to walk or run sev­er­al times a week. If this research is cor­rect, I may be fur­ther cur­tail­ing my time online.

Filed Under: Robert Desprez | Vancouver technical writer | Blog, Technology Tagged With: brain health, sedentary, technology

New technical writing e‑newsletter

November 15, 2011 by RDesprez Leave a Comment


I’m pleased to launch an e‑newsletter that focus­es on using estab­lished and up-and-com­ing tech­nol­o­gy to con­nect and com­mu­ni­cate with your audi­ence. Some of the top­ics I plan to address include:

  • Cre­at­ing user assis­tance for mobile phones.
  • Using tech­nol­o­gy to con­nect with users.
  • Lever­ag­ing Web 2.0 with your documentation.
  • Explor­ing some of the chang­ing aspects of Online Help.
  • And more.

If you find these top­ics inter­est­ing, please sub­scribe. It’s free. And I take your pri­va­cy seriously.

Filed Under: Online Reading, Robert Desprez | Vancouver technical writer | Blog Tagged With: e-newsletter, technology, writing

COULD TECHNICAL WRITING BE PERFORMED BY SOFTWARE?

September 22, 2011 by RDesprez 7 Comments

Do you think a soft­ware pro­gram could per­form your job?

Before you scoff, a U.S.-based com­pa­ny has cre­at­ed an algo­rithm that takes data, like sports sta­tis­tics, com­pa­ny finan­cial reports, and hous­ing starts, and turns them into news­pa­per articles.

The code is the work of Nar­ra­tive Sci­ence, offer­ing proof of the progress of arti­fi­cial intelligence—the abil­i­ty of com­put­ers to mim­ic human reasoning.

The New York Times wrote about the com­pa­ny this month: “For years, pro­gram­mers have exper­i­ment­ed with soft­ware that wrote such arti­cles, typ­i­cal­ly for sports events, but these efforts had a for­mu­la­ic, fill-in-the-blank style. They read as if a machine wrote them…[but] arti­cles pro­duced by Nar­ra­tive Sci­ence are different.”

Here’s an exam­ple writ­ten by the software:

“WISCONSIN appears to be in the driver’s seat en route to a win, as it leads 51–10 after the third quar­ter. Wis­con­sin added to its lead when Rus­sell Wil­son found Jacob Ped­er­sen for an eight-yard touch­down to make the score 44–3 …”

Not too shab­by, con­sid­er­ing it was writ­ten by software.

The com­pa­ny appar­ent­ly has 20 clients so far. On its web site, the com­pa­ny notes that the tech­nol­o­gy is being used for sports sto­ries, finan­cial reports, real estate analy­ses, sales and oper­a­tions reports, and mar­ket research con­tent. No men­tion of tech­ni­cal writ­ing but I don’t see why it couldn’t be used for some documents.

I believe that the tech­nol­o­gy could be used for doc­u­ment­ing bug fix­es and new fea­tures that might appear in Release Notes. Of course, there are many things that a writer does every day—such as project man­age­ment and interviewing—that would be dif­fi­cult for a piece of soft­ware to emulate.

This arti­cle reminds me of a blog entry I wrote last year: “In short, some of the high­ly ana­lyt­i­cal jobs are becom­ing com­modi­ties that can be per­formed by a com­put­er or an inex­pen­sive work­er in Asia.” See my ear­li­er blog entry.

What do you think? Could a piece of soft­ware poten­tial­ly write some of your content?

Filed Under: Robert Desprez | Vancouver technical writer | Blog, Technology Tagged With: software, technology, writing

WAYS TO USE TECHNOLOGY TO CONNECT WITH USERS

September 5, 2011 by RDesprez 1 Comment

Most tech­ni­cal writ­ers have lit­tle idea how their deliv­er­ables are used, if at all.

We strive to ensure that the con­tent is tech­ni­cal­ly cor­rect, that the deliv­er­ables adhere to the com­pa­ny style guide, and that the items ship before or on the agreed-upon deadlines.

After suc­cess­ful­ly ship­ping, mean­ing­ful user feed­back is hard­ly a del­uge, if there’s any­thing at all. More real­is­ti­cal­ly, it is a trickle—some anec­do­tal feed­back that a user liked some­thing we wrote, or an e‑mail that the sales rep­re­sen­ta­tive thought it hit the mark.

Web 2.0 makes it eas­i­er to con­nect to users. Any­one with an Inter­net con­nec­tion and a com­put­er can cre­ate a YouTube video, add some con­tent to a Wikipedia page, write a blog, and so on. For tech­ni­cal writ­ers, this means it’s easy for our users to add com­ments on our help top­ics or web pages.

Here are two rel­a­tive­ly simple—and free—ways you can use tech­nol­o­gy to con­nect with your users.

Feed­back Forms and Commenting
At http://wufoo.com/examples/, you can add many types of forms to a web page or help top­ic with­out hav­ing to code any­thing. Using an embed­ded Con­tact Form, your users do not have to leave the site and you do not have to dis­sem­i­nate an email address that could be a tar­get of spam mail.

Anoth­er site worth vis­it­ing is http://disqus.com, which enables your users to add com­ments to a web site or online help top­ic. Sim­i­lar to a blog, your users can respond to a help top­ic that you’ve writ­ten and you can mon­i­tor and respond to the feed­back by e‑mail using your com­put­er, iPhone, or Android phone. Dis­qus also enables users to click a but­ton when they like a top­ic or web page you’ve authored, with­out requir­ing them to add a comment.

If you’d pre­fer not to add HTML code to your online help or web pages, you can also use Adobe Robo­Help to enable com­ment­ing as you long as you use the company’s Adobe AIR out­put for­mat. To learn more about the details of this option, vis­it tech­ni­cal writer Sarah Maddox’s blog.

Filed Under: Online Collaboration, Robert Desprez | Vancouver technical writer | Blog Tagged With: collaboration, Documentation, technology, tools, user feedback

IS HELP 2.0 HYPED?

June 29, 2011 by RDesprez 2 Comments

There’s been a lot of dis­cus­sion about “Help 2.0” in which users will be able to eas­i­ly com­ment on the con­tent you’ve writ­ten in a help topic.

The Soci­ety for Tech­ni­cal Communication’s Inter­com mag­a­zine recent­ly pub­lished an arti­cle titled “Under­stand­ing the Help 2.0 Rev­o­lu­tion.” I have to admit that I thought the arti­cle con­tained some excit­ing ideas: for the first time tech­ni­cal writ­ers may have an online dia­log with our read­ers using tech­nolo­gies like web posts and commenting.

In the same vein, author and teacher Clay Shirky wrote a book called Cog­ni­tive Sur­plus. In it, he asserts that North Amer­i­cans are watch­ing less tele­vi­sion and are embrac­ing col­lab­o­ra­tive tech­nolo­gies like blogs and wikis. Col­lec­tive­ly, we can pool our efforts to achieve amaz­ing results. Just look at the colos­sal effort of web sites like Wikipedia.

But I think we have a long way to go. For all this talk of col­lab­o­ra­tion, usabil­i­ty guru Jakob Nielsen argues that only one per­cent of peo­ple con­tribute to a site, nine per­cent are inter­mit­tent con­trib­u­tors, and 90 per­cent just read the con­tent. So if Nielsen is right, most peo­ple are still being pas­sive. Doesn’t sound that dif­fer­ent to watch­ing television.

Here’s an excerpt from Nielsen’s web site:

“Blogs have even worse par­tic­i­pa­tion inequal­i­ty than is evi­dent in the 90–9‑1 rule that char­ac­ter­izes most online com­mu­ni­ties. With blogs, the rule is more like 95–5‑0.1. Inequal­i­ties are also found on Wikipedia, where more than 99% of users are lurk­ers. Accord­ing to Wikipedi­a’s “about” page, it has only 68,000 active con­trib­u­tors, which is 0.2% of the 32 mil­lion unique vis­i­tors it has in the U.S. alone.”

Grant­ed, Nielsen’s research is about five years old. Maybe more peo­ple are now con­tribut­ing? But I doubt it’s sig­nif­i­cant­ly more.

Here‘s the bot­tom line. If you’ve cre­at­ed a web site or help sys­tem that incor­po­rates Web 2.0 tech­nolo­gies like com­ment­ing, don’t be sur­prised if you ini­tial­ly receive a trick­le of respons­es from your read­ers. My bet is that tech­ni­cal writ­ers will need to reg­u­lar­ly pro­mote their help sys­tems or web sites to encour­age more read­ers to post their feed­back. If you want an online dia­log with cus­tomers, it‘s not just a mat­ter of “build it and they will come.”

Filed Under: Online Collaboration, Robert Desprez | Vancouver technical writer | Blog Tagged With: collaboration, Documentation, Help Authoring Tools, technology, tools, user feedback

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About Robert Desprez

I have worked as a Vancouver technical writer for more than 20 years, working at some of British Columbia's largest high-tech firms. I have served in leadership positions for the Society for Technical Communication and have worked as a writing instructor at Vancouver's Simon Fraser University.

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Vancouver Technical Writer. Former Instructor at Simon Fraser University. Dog Lover. Coffee Drinker. Tennis and Piano Player.

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I Regret My Tesla | The Walrus

I wanted to be good. Then the car company fell from grace

thewalrus.ca

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Brian Chesky Lost His Mind One Night—and Now He's Relaunching Airbnb as an Everything App

Airbnb's CEO is spending hundreds of millions to relaunch his travel company as an all-purpose service app. Fitness!...

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Toronto Centre MP Evan Solomon appointed Canada’s first AI minister /via @globeandmail

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Toronto Centre MP Evan Solomon appointed Canada’s first AI minister

Experts say Solomon could face a host of challenges in his role, including how to increase AI adoption and comme...

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This productivity poison is exhausting you /via @globeandmail

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Constantly shifting your attention undermines what is your super power in most knowledge jobs. How you anticipate an...

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About Me

Robert Desprez I have worked as a Vancouver technical writer for more than 20 years, working at Kodak, Boeing, Teck Resources, and FortisBC. In addition, I have worked as a writing instructor at Simon Fraser University in Vancouver.

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North Van­cou­ver, British Columbia
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Phone: 604–836-4290

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