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COULD TECHNICAL WRITING BE PERFORMED BY SOFTWARE?

September 22, 2011 by RDesprez 7 Comments

Do you think a soft­ware pro­gram could per­form your job?

Before you scoff, a U.S.-based com­pa­ny has cre­at­ed an algo­rithm that takes data, like sports sta­tis­tics, com­pa­ny finan­cial reports, and hous­ing starts, and turns them into news­pa­per articles.

The code is the work of Nar­ra­tive Sci­ence, offer­ing proof of the progress of arti­fi­cial intelligence—the abil­i­ty of com­put­ers to mim­ic human reasoning.

The New York Times wrote about the com­pa­ny this month: “For years, pro­gram­mers have exper­i­ment­ed with soft­ware that wrote such arti­cles, typ­i­cal­ly for sports events, but these efforts had a for­mu­la­ic, fill-in-the-blank style. They read as if a machine wrote them…[but] arti­cles pro­duced by Nar­ra­tive Sci­ence are different.”

Here’s an exam­ple writ­ten by the software:

“WISCONSIN appears to be in the driver’s seat en route to a win, as it leads 51–10 after the third quar­ter. Wis­con­sin added to its lead when Rus­sell Wil­son found Jacob Ped­er­sen for an eight-yard touch­down to make the score 44–3 …”

Not too shab­by, con­sid­er­ing it was writ­ten by software.

The com­pa­ny appar­ent­ly has 20 clients so far. On its web site, the com­pa­ny notes that the tech­nol­o­gy is being used for sports sto­ries, finan­cial reports, real estate analy­ses, sales and oper­a­tions reports, and mar­ket research con­tent. No men­tion of tech­ni­cal writ­ing but I don’t see why it couldn’t be used for some documents.

I believe that the tech­nol­o­gy could be used for doc­u­ment­ing bug fix­es and new fea­tures that might appear in Release Notes. Of course, there are many things that a writer does every day—such as project man­age­ment and interviewing—that would be dif­fi­cult for a piece of soft­ware to emulate.

This arti­cle reminds me of a blog entry I wrote last year: “In short, some of the high­ly ana­lyt­i­cal jobs are becom­ing com­modi­ties that can be per­formed by a com­put­er or an inex­pen­sive work­er in Asia.” See my ear­li­er blog entry.

What do you think? Could a piece of soft­ware poten­tial­ly write some of your content?

Filed Under: Robert Desprez | Vancouver technical writer | Blog, Technology Tagged With: software, technology, writing

About Robert Desprez

I have worked as a Vancouver technical writer for more than 20 years, working at some of British Columbia's largest high-tech firms. I have served in leadership positions for the Society for Technical Communication and have worked as a writing instructor at Vancouver's Simon Fraser University.

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About Me

Robert Desprez I have worked as a Vancouver technical writer for more than 20 years, working at Kodak, Boeing, Teck Resources, and FortisBC. In addition, I have worked as a writing instructor at Simon Fraser University in Vancouver.

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